Any cancellations or changes to your pre-booked activity or package with Big Green Surf School (BGSS) must be made in writing and will only be accepted from the date they are received by BGSS.

BGSS will make every effort to accommodate changes in any instance and will not financially penalise the participant if the cancellation/amendment does not detriment BGSS, it’s staff or other clients, however will adhere to the conditions detailed below if unable to do so.

To be eligible for a refund the cancellation/change must fall within the following criteria:

The lesson is cancelled by BGSS due to enforced closure or limited operational ability as a result of Covid 19 guidance or regulations - VOUCHER TO FULL VALUE OF BOOKING
A lesson/package is cancelled by BGSS for reasons which could reasonably considered to be within it’s control (i.e. not including environmental conditions or issues caused by third parties) - VOUCHER TO FULL VALUE OF BOOKING
The participant requests the cancellation/change of a lesson/package with the following minimum notice
The booking is under or equal to £200 and cancelled at least 3 days prior to the activity start time - VOUCHER TO FULL VALUE OF BOOKING
The booking is over £200 and cancelled at least a full 5 days prior to the activity start time - VOUCHER TO FULL VALUE OF BOOKING
The booking is cancelled without giving the required notice as detailed in points a & b - NO REFUND
If the conditions on the day of the activity aren't ideal but BGSS deems it safe and the activity is still taking place, the customer will not be eligible for a refund.

Refunds will not be considered if:

Tuition is refused in line with the Refusals Policy.
The participant terminates the booking due to refusal to sign the necessary declaration form prior to commencing their chosen activity or package.

BGSS will issue any refunds as detailed above in the form of a voucher valid for 1 calendar year to the appropriate value. This voucher is valid to be redeemed against any BGSS product, activity or package as detailed on the voucher. Only in extenuating circumstances will BGSS issue a monetary refund, after discussion with the necessary parties, any refunds of this manner will be subject to a 5% transaction fee.